Robotic Process Automation (RPA) is an application of technology employing a Digital Workforce to process business logic and structured data. It is mainly used to automate end-to-end business processes. In doing so, RPA leverages your existing business systems in the same way a human employee can. However, it does so without compromising your existing IT infrastructure.

RPA is used across many industries, such as financial services, utilities, telecoms and even manufacturing. Therefore playing a very important role in modern companies. This is because it allows them to automate business processes at a fraction of the cost of previously designed IT solutions.

A Robotic Process Automation solution can be implemented within a matter of weeks delivering you quick benefits, whereas traditional methods take several months. This means a rapid return on your investments, as well as further enabling your human workforce to achieve more.

Using RPA, Attended Automation combines the power of the Digital Worker, and Human interaction, to create a symbiotic relationship. This therefore helps to deliver agile solutions for your business needs.

Attended Automation is typically targeted towards the front-office. This is because Digital Workers require human interaction to start or complete a series of activities here. For example, in data capture to setup a direct debit, or in real-time exception handling to validate data via a portal.

Where a Digital Worker will continue processing back-office data, the customer-facing tasks are handled by the front-office worker. Altogether this makes the overall activity more productive and efficient. With both the Digital Worker and Human working in collaboration, the Attended Automation approach ensures your business gets a complete RPA solution.