RPA was traditionally marketed as Back Office automation, however, we found many cases where there is a human interaction.

We achieve this with tools such as custom web forms, emails, excel extracts etc. In addition to this, we now use low code Blue Prism tools like Service Assist and Interact on Blue Prism Cloud.

By using low code solutions, we eradicate expensive, custom work and replace it with a drag and drop approach.

Call centers are responsible for delivering the customer promise on each and every interaction. This often involves talking while negotiating multiple complex screens. These screens range across different systems, and often have slow response times. The agent has to navigate these numerous pages for simple customer interactions.

Considering this high turnover of staff, who can take weeks to train, there should be a simple method to improve the use of automation! Now there is, and it’s called Service Assist.

Historically, Remote Desktop Automation (RDA) was used in contact centers to assist the agent with automations. However the capabilities were limited, and required specific technology on each desktop.

Service Assist is delivered as a secure web page or a “pane of glass” because it only displays the relevant information to the agent. It is fully assisted, with multiple digital workers supporting them through the call.

Many companies create their COE, putting the time into hiring and training their staff. However, often the staff leave quickly, and before automation has been achieved at scale.

The combination of business and technical expertise necessary to deliver automations requires a unique blend of skills. There is a particular focus on production performance, and not delivering pilots, or small process automations.

Through working alongside established and experienced teams with end to end automation experience, you will learn and develop quickly. You will migrate from watching to doing, therefore learning to drive large production automations.

By building on Blue Prism RPA foundations, and using connected RPA components, we help clients get easy access to the components for HyperAutomation.

New business led COE’s work to build out production platforms by integrating key components into a hybrid platform.

The opportunities for this are vast and wide ranging. Through working with a team that is operating closely alongside Blue Prism Professional Services, while also supporting other clients using these new technologies, we will ensure you a head start on your competitors.

A business case is an essential tool. Not only does it quantify the opportunity, but it also shares the analysis, the findings, the scope and costs to deliver the projected savings.

Gaining support across the business, finance and IT sectors is essential for executive sponsorship of the automation program or enlargement.

Utilising process discovery tools and business case methodology for Automation ensures that you build a strong case, with confidence.