As the innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The digital workers provide business and government leaders new operational capacity and intelligent skills to automate critical business processes. Additionally, digital workers meet the requirements of the most demanding IT environments, where security, compliance and scalability are paramount.
Blue Prism provides both a scalable, and robust execution platform for best-of-breed AI and cognitive technologies. Blue Prism are also leading as the trusted and secure RPA platform of choice for the Fortune 500 and public-sector market. Billions of transactions and hundreds of millions of hours of work are executed using Blue Prism digital workers.
Blue Prism’s enterprise RPA products enable you to:
Blue Prism Cloud is a fully integrated, SaaS-delivered, intelligent automation platform. It provides enterprises with access to a pool of Digital Workers straight from the cloud, with pre-integrated AI skills.
The Blue Prism Cloud platform ensures quick deployment of intelligent digital workers. The automation programs across the business are scalable, while governing the growing numbers of digital workers is easy.
Built on the foundation of Blue Prism’s core RPA software, Blue Prism Cloud helps companies securely scale automations. Companies also benefit from both the inherent flexibility of the cloud, and pre-integrated AI technologies.
Blue Prism Cloud advantages include:
Leveraging Blue Prism Digital workers, the Service Assist solution delivers massive Contact Center productivity improvements. Through using a combination of cutting edge technologies, Service Assist empowers the front office workforce to work in collaboration with Digital Workers therefore enabling attended automations.
High scalability and a secure platform enables thousands of home workers and third party contact centers secure access to the systems and information through a “single pane of glass”. Staff enjoy the simple desktop, while customers enjoy an improved experience due to less time hearing agents typing and complaining about navigating multiple systems. The average contact center agent uses 8 to 12 systems to support customers. These are consolidated and supported by digital workers to help streamline, but are also to assist the agent in information retrieval and completion of processes. Consequently, this saves time on typing, duplication and administration tasks.
Available as both a SaaS and On-Premise solution, building Service Assist solutions could not get any easier. This is because building solutions for your business is accelerated by using pre-built modules or custom processes. They are built in Blue Prism low code platform and dynamically creating the UX.
Service Assist enables:
RPA Supervisor is a tool primarily built to simplify the complexities which sit behind the monitoring and management of Blue Prism’s Control Room.
With both on-premise and cloud solutions available, RPA Supervisor makes it an ideal tool for Digital Workforce of any size. Whether you have 2 Digital Workers or more, RPA Supervisor takes away the pain of managing a Control Room by automating some of the Control Room’s pain points using a powerful optimization engine and a user-friendly interface.
RPA Supervisor:
Alterian has a 20-year history of delivering leading real-time customer experience (CX) solutions to brands across the US, UK and Australia. Alterian have been recognized as a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2020 and received the highest score possible in the Journey Orchestration, Quality of Visualization, Client Experience, Usability, and the Commercial Model criteria.
Key features of Alterian’s leading Real-time Customer Experience Platform:
Read more about Alterian’s Real-time Customer Experience Platform and unique approach.
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution to customer service centres in all major industries including Banking and Finance, Airlines, Insurance, Superannuation, Education, Health and Government.
With livepro, organisations have reliable answers to even the most complicated customer questions in an instant. livepro is the perfect single source of truth thanks to its easy to use powerful search feature, able to deliver quick and consistent answers through any channel the customer seeks information, whether its via phone, email, front counter, website, self-service, live chat or even modern virtual assistant.
Key features of livepro’s leading Enterprise CX Knowledge Management solution:
Summary
Access Options
Full feature list here & Fact Sheet