Blue Prism Cloud is a fully integrated, SaaS-delivered, intelligent automation platform. It provides enterprises with access to a pool of Digital Workers straight from the cloud, with pre-integrated AI skills.

The Blue Prism Cloud platform ensures quick deployment of intelligent digital workers. The automation programs across the business are scalable, while governing the growing numbers of digital workers is easy.

Built on the foundation of Blue Prism’s core RPA software, Blue Prism Cloud helps companies securely scale automations. Companies also benefit from both the inherent flexibility of the cloud, and pre-integrated AI technologies.

Blue Prism Cloud advantages include:

Leveraging Blue Prism Digital workers, the Service Assist solution delivers massive Contact Center productivity improvements.  Through using a combination of cutting edge technologies, Service Assist empowers the front office workforce to work in collaboration with Digital Workers therefore enabling attended automations.

High scalability and a secure platform enables thousands of home workers and third party contact centers secure access to the systems and information through a “single pane of glass”. Staff enjoy the simple desktop, while customers enjoy an improved experience due to less time hearing agents typing and complaining about navigating multiple systems. The average contact center agent uses 8 to 12 systems to support customers. These are consolidated and supported by digital workers to help streamline, but are also to assist the agent in information retrieval and completion of processes. Consequently, this saves time on typing, duplication and administration tasks.

Available as both a SaaS and On-Premise solution, building Service Assist solutions could not get any easier. This is because building solutions for your business is accelerated by using pre-built modules or custom processes. They are built in Blue Prism low code platform and dynamically creating the UX.

Service Assist enables:

• Productivity improvements across customer contact centers, delivering reductions in average handling times between 25% and 90%
• Customer service improvements as agents have all the information to complete the customer’s requests. This therefore enables higher first time fix rates and consistent next best offers
• High acceptance from staff as a simpler interface that only displays relevant information – both in context and at the right time.
• Secure Platform used to provide customer self service and secure web chat.

RPA Supervisor is a tool primarily built to simplify the complexities which sit behind the monitoring and management of Blue Prism’s Control Room.

With both on-premise and cloud solutions available, RPA Supervisor makes it an ideal tool for Digital Workforce of any size. Whether you have 2 Digital Workers or more, RPA Supervisor takes away the pain of managing a Control Room by automating some of the Control Room’s pain points using a powerful optimization engine and a user-friendly interface.

RPA Supervisor:

• Monitors your RPA Infrastructure using powerful algorithms
• Uses an intuitive Web interface to manage your Blue Prism Control Room
• Dynamically optimizes the combinations of resources and data waiting to be processed
• Reduces FTE cost and operational instabilities after implementation
• Improves responsiveness and increases customer satisfaction

Alterian has a 20-year history of delivering leading real-time customer experience (CX) solutions to brands across the US, UK and Australia. Alterian have been recognized as a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2020 and received the highest score possible in the Journey Orchestration, Quality of Visualization, Client Experience, Usability, and the Commercial Model criteria.

Key features of Alterian’s leading Real-time Customer Experience Platform:

• Insight and AI-driven decisioning
• Personalize to consumers in real-time
• Comprehensive real-time reporting
• Integrate and turbo-charge existing channels and systems
• Scalable model customized to business needs

Read more about Alterian’s Real-time Customer Experience Platform and unique approach.

livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution to customer service centres in all major industries including Banking and Finance, Airlines, Insurance, Superannuation, Education, Health and Government.

With livepro, organisations have reliable answers to even the most complicated customer questions in an instant. livepro is the perfect single source of truth thanks to its easy to use powerful search feature, able to deliver quick and consistent answers through any channel the customer seeks information, whether its via phone, email, front counter, website, self-service, live chat or even modern virtual assistant.

Key features of livepro’s leading Enterprise CX Knowledge Management solution:

Summary

• Process guidance & Workflows
• Smart Search & Suggestions
• Announcements
• Training Modules & quizzes
• Publishing Workflows with Rocket Search
• Analytics & Reporting

Access Options

• Multi-Language Support
• Mobile Device Support
• Single Sign-On (SSO)
• Document Uploading

Full feature list here & Fact Sheet